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Dumfries and Galloway College Business, Management & Accounting
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Work Based Training
Work Based TrainingSVQ in Customer Service at SCQF Level 6
On completion of this VQ, candidates should be able to:
Demonstrate understanding of customer services
Demonstrate understanding of the rules that impact on improvemenst to customer service
Plus 5 optional units
...
SVQ in Team Leading at SCQF Level 6
This SVQ is suitable for:
Individuals who are currently in employment in a Supersisory or Team Leading role. Individuals who register for this SVQ are able to take advantage of 12 months of free studying membership with
the CMI.
As the SVQ is a competency-based qualification, the following applies:
You will be allocated an ...
SVQ in Customer Service at SCQF Level 5
This is a work-based qualification with 2 mandatory and 5 optional units.On completion of this SVQ, candidates should be able to:
Communicate using customer service language
follow the rules to deliver customer service
...
Business Administration SCQF Level 5 (Modern Apprenticeship)
Modern Apprenticeships are a great way of gaining skills, qualifications and experience and starting a career without having to study full-time. You will be earning whilst you are learning! This is an opportunity to work towards an industry recognised qualification whilst you are learning ‘on the job’ and it’s a great way to kick-st...
Business Administration SCQF Level 6 (Modern Apprenticeship)
Modern Apprenticeships are a great way of gaining skills, qualifications and experience and starting a career without having to study full-time. You will be earning whilst you are learning! This is an opportunity to work towards an industry recognised qualification whilst you are learning ‘on the job’ and it’s a great way to kick-st...
Management SCQF Level 7 (Modern Apprenticeship)
The Scottish Vocational Qualification (SVQ) in Management at SCQF level 7 allows candidates to demonstrate competence in job-related skills in their particular area of work and expertise. It has been developed to support those working as first line managers, section managers, assistant managers, trainee managers, senior supervisors, and t...
Online
OnlineMinute Taking
This course is designed for anyone who would like to improve their confidence in taking minutes in meetings and increase their knowledge of the responsibilities involved in the role. Whether you're a new note taker or someone looking to refine your skills, this course is perfect for you.The primary aim of this course is to help delegates ...
Equality, Diversity & Inclusion
Equality & Diversity are about treating people fairly, no matter what their differences are. It is making everyone feel included, that no one experiences discrimination or prejudice. We all have a duty to treat one other with respect, and as an organisation, have the responsibility to ensure that we promote Equality, Diversity, and ...
Open Learning
Open LearningUnderstanding Equality and Diversity
The changing and diverse nature of our communities poses many challenges for individuals, groups and employers throughout the UK. In order to allow the social inclusion of all people in society, there is a need to bring equality, diversity and rights issues into the mainstream so that they are no longer viewed as something only affecting ...
Understanding Safeguarding and Prevent
Safeguarding is not a static subject. New threats emerge and better ways of working are developed that help to reduce the likelihood of harm and abuse happening to children and young people. The ‘new threats’ of our time include cyber-bullying and cyberstalking, as well as online grooming for sexual exploitation. They also include the...