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Dumfries and Galloway College Business, Management & Accounting
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Work Based Training
SVQ in Customer Service at SCQF Level 6
On completion of this VQ, candidates should be able to:
Demonstrate understanding of customer services
Demonstrate understanding of the rules that impact on improvemenst to customer service
Plus 5 optional units
...
SVQ in Team Leading at SCQF Level 6
This SVQ is suitable for:
Individuals who are currently in employment in a Supersisory or Team Leading role. Individuals who register for this SVQ are able to take advantage of 12 months of free studying membership with
the CMI.
As the SVQ is a competency-based qualification, the following applies:
You will be allocated an ...
SVQ in Customer Service at SCQF Level 5
This is a work-based qualification with 2 mandatory and 5 optional units.On completion of this SVQ, candidates should be able to:
Communicate using customer service language
follow the rules to deliver customer service
...
Online
Equality, Diversity & Inclusion
Equality & Diversity are about treating people fairly, no matter what their differences are. It is making everyone feel included, that no one experiences discrimination or prejudice. We all have a duty to treat one other with respect, and as an organisation, have the responsibility to ensure that we promote Equality, Diversity, and ...
Understanding Environmental Sustainability
This course will cover the key principles of sustainable development, community engagement, energy management, and the social responsibilities of businesses concerning sustainability. Learners will also explore waste management, sustainable transportation, and how to implement sustainability practices, including zero waste, in their own e...
Level 2 Certificate in Principles of Business Administration (TQUK)
This qualification provides the foundational knowledge needed to excel in various business administration roles. You’ll gain key insights into performing essential administrative tasks, such as managing information and supporting events. Additionally, you'll learn how to apply this knowledge across different industries and job roles.Lea...
Level 5 Certificate in Management & Leadership – Sustainable Business Growth & Leadership
Dumfries and Galloway College has partnered with Think Partnership Ltd to offer a Certificate in Sustainable Business Growth & Leadership. Upon successful completion, participants will earn a CMI Level 5 Certificate in Leadership & Management. They will also gain the essential knowledge and skills to integrate environmental and so...
Level 2 Certificate in Equality and Diversity (TQUK)
Gain a deeper understanding of equality and diversity with this accredited distance learning course.Designed for both individuals and employers, this course helps develop essential skills for career advancement and progress in the workplace. It is ideal for those interested in improving social awareness and seeking diversity training, whe...
Level 2 Certificate in Digital Marketing (TQUK)
This qualification aims to enhance learners' understanding of digital marketing. Upon successful completion, learners will gain insights into the fundamentals of digital marketing, its significance, and its role in driving business growth.Designed for individuals looking to expand their knowledge in digital marketing, this qualification i...
Level 2 Certificate in Lean Organisation Management (TQUK)
This qualification will enhance your understanding of lean organisation techniques and the skills necessary to work efficiently within a team in the business sector. As part of your continuous professional development, this course offers the skills and knowledge required to implement lean organisation practices and business improvement st...