Dumfries and Galloway College Short Courses

Course OverviewThe ITIL® 4 Foundation course provides the latest information relating to the ITIL service management syllabus and framework by AXELOS. The course thoroughly covers the new advances from the digital transformation the world has seen, commonly referred to as Industry 4.0.Individuals will study new business strategies and...

Course OverviewTher ITIL Continual Service Improvement training course will show you how individuals and organisations can strategically review the range of products and services you have produced.Key Learnings throughout this ITIL training course includes: Introduction to continual service improvement. Continual service improvement p...

The ITIL® Service Design manual will provide you with guidance from service management practitioners around the world for designing IT solutions that consistently meet customers’ requirements and delivered targets benefits to businesses.This is the only publication from which ITIL Service Design exam questions are taken.We're pr...

OverviewWhat will I learn from reading the ITIL® Service Operation Manual? This guidance manual from AXELOS explains the different processes, activities, and technology used to ensure the best service is delivered, as well as learning all about those who decide how these practices and services are applied. With this manual, you will l...

Course OverviewThe ITIL Service Operation Course from AXELOS concentrates on the principles, processes and operational activities that allow individuals and organisations to manage how their services and products perform.Our training course enables businesses and IT teams to efficiently support and maintain their services and products, pr...

Lean Six Sigma Training – Black Belt Course OverviewA certified Lean Six Sigma Black Belt is a professional who is trained in advanced Lean Six Sigma methodologies and tools and is responsible for leading complex improvement projects in all areas of the organization as well as training and mentoring staff. This Lean Six Sigma Black ...

Course OverviewThe Lean Six Sigma Black Belt training course has been developed for those working in a Continuous Improvement job role and for senior leaders, responsible for business strategy and improvement.Lean Six Sigma offers the best of both the Lean and Six Sigma methodologies, helping to standardise work, eliminate waste and defec...