ITIL® Service Operation Manual

Introduction

Overview

What will I learn from reading the ITIL® Service Operation Manual? This guidance manual from AXELOS explains the different processes, activities, and technology used to ensure the best service is delivered, as well as learning all about those who decide how these practices and services are applied.

With this manual, you will learn what methods are best for delivering IT services that meet the agreed service levels for your customers.

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ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. The swirl logo ™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Course code

GHIL

Location

Varies

Price

£85

Suitability

Is the ITIL Service Operation Manual suitable for me?

This manual is perfect for those wanting to pass the ITIL Service Operation exams.

Benefits

How will the ITIL Service Operation Manual benefit me?

The manual is the only source from which ITIL exam questions are taken.
Learn how to manage the technology needed to deliver and support services.
The perfect supplementary material to the ITIL Service Operation training.

Careers

What jobs can I apply for after my ITIL training?

This book is perfect for anyone who manages services, especially IT Managers and Practitioners, Service Desk Managers and their employees, IT Operations Support, technical management staff, and also application management personnel.

Why Us

Why choose to purchase this manual with e-Careers?

We have developed an expert team over the last 10 years since our inception. In that time, we have trained over 630,000 delegates globally, which has helped offer the highest quality training, and we have earned a 5-star rating on Trustpilot, from over 10,000 students.

By refining our processes, partner relationships, and course materials, we can offer high-quality training solutions for our delegates.

Gain access to the only source where ITIL® exam questions are taken.
Be able to effectively manage the technology that is necessary for delivering and supporting various services.
This manual complements your ITIL® Service Operation training.
itSMF International has Quality assured and endorsed this manual.
Available in three different languages: English, German, and Japanese.
Use it as a reference throughout your courses to keep the knowledge fresh in your mind.
This manual is exempt from any VAT.

Syllabus & Exams

What are the chapters in the ITIL Service Operation manual?

Introduction
Service management as a portfolio
Service operation principles
Service operation processes
Common service operation activities
Organising for service operation
Technology considerations
Implementation of service operation
Challenges, risks and critical success factors
Appendix A: Related Guidance
Appendix B: Communication in service operation
Appendix C: Kepner and Tregoe
Appendix D: Ishikawa diagrams
Appendix E: Considerations for facilities management
Appendix F: Physical access control
Appendix G: Risk assessment and management
Appendix H: Pareto analysis
Appendix I: Examples of inputs and outputs across the service lifecycle

What does the ITIL Service Operation manual cover?

How to control service outages and reduce their impact
Maximising value of services for the business
Performance and benefits, providing data for continual improvement and investment planning
Protecting IT security by upholding authorised access levels
Automating operations, increasing efficiency and competitive advantage